Política de Privacidad

1. El alcance

This policy describes the types of personal data the Company collects about individuals, how that data is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. A natural person is considered identifiable if they can be identified directly or through a combination of information we hold or have access to.

1.3 Para los fines de esta Política, «tratamiento» hace referencia a cualquier operación que implique el uso o la recopilación de Datos Personales, incluyendo su gestión, estructuración y almacenamiento.

Nuestros servicios están destinados al público general y no están diseñados para menores de 18 años. No recopilamos conscientemente información de personas menores de 18 años ni les permitimos utilizar nuestros servicios. Si descubrimos que se ha recopilado dicha información, la eliminaremos a la mayor brevedad posible.

2. Qué datos personales tenemos sobre usted

2.1 When you access our services and channels, or visit our website, we collect Personal Data. In certain cases, we may ask you to provide your Personal Data directly.

In other cases, we collect your Personal Data by analysing how you use our Services or service channels, or by receiving your information from our external partners.

3. No es necesario revelar información personal

You are not required to provide us with any personal data. However, in certain circumstances, choosing not to do so may prevent us from delivering the Services or restrict access to the website.

4. Qué datos personales recopilamos

The information we collect is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base jurídica y motivos del tratamiento de datos personales

5.1 La empresa trata sus Datos Personales para los fines descritos en esta sección, de conformidad con la base jurídica aplicable a cada uno de ellos.

5.3 Contact us by email for more information about the processing carried out to protect legitimate interests.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide us:

6. Transferencia de datos personales a terceros

6.1 The Company may also share Personal Data with third-party service providers, including hosting and storage providers, IP address information services, and user experience analytics providers.

También puede solicitarnos que compartamos Datos Personales específicos suyos con plataformas de trading de terceros. En tal caso, facilitaremos a dichas plataformas los Datos Personales que usted nos haya proporcionado. El uso de sus Datos Personales por parte de esas plataformas se rige por sus respectivas políticas de privacidad. Sus Datos Personales podrán ser compartidos con múltiples plataformas de trading.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access the resources needed to improve and refine the products and services it provides to its customers.

Where necessary to protect the rights of third parties or their assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with prospective investors, buyers, or lenders of the Company or any other group company in connection with a transaction involving the transfer or sale of assets, or as part of any merger, restructuring, consolidation, or insolvency process affecting the Company or any other group business.

7. Cookies y servicios de terceros

We may use third-party services, such as advertising providers or analytics companies, on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device when you visit the website. They are used to collect information about your preferences and browsing habits to improve your experience, save your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this website are session cookies. These are temporarily stored on your device and expire when you close your browser. Others are persistent cookies, which remain on your device after the browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to access the site again without starting from scratch.

7.5 Please be aware that if this occurs, some or all Website features and functionality may not work as expected.

Online Tracking Notice: this service does not currently support Do Not Track signals.

8. Conservación de los datos personales

La Compañía conservará sus Datos Personales durante el tiempo necesario para cumplir las finalidades descritas en esta Política, o por períodos más prolongados cuando lo permitan las leyes, normativas, políticas u órdenes aplicables.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

8.3 We periodically review the Personal Data we hold to confirm it is no longer needed.

9. Transferencias internacionales

Sus datos personales pueden ser transferidos a otros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger sus datos personales y garantizar que pueda ejercer sus derechos y acceder a recursos legales efectivos.

9.3 La Empresa puede proporcionar información sobre las medidas de seguridad que aplica para proteger sus Datos Personales transferidos a terceros países u organizaciones internacionales. Para solicitarla, escriba a: support@crecidumbre.com

10. Seguridad de los datos personales

10.1 We have implemented appropriate technical and organisational measures to protect Personal Data, including safeguards against its accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept free from errors at all times. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including any Personal Data exposed due to transmission errors, unauthorised third-party access, or other causes beyond our control.

10.3 En determinadas circunstancias, podemos estar obligados por ley u otras obligaciones fuera de nuestro control a facilitar sus Datos Personales a terceros, como las autoridades públicas. En tales casos, no podemos controlar el nivel de seguridad que dichos terceros apliquen a sus Datos Personales.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a sitios web de terceros

El sitio web puede contener enlaces a sitios web y aplicaciones de terceros. Estos sitios y aplicaciones no están bajo la supervisión de la Compañía y no nos hacemos responsables del tratamiento de Datos Personales que realicen. Esta Política no se aplica a las acciones llevadas a cabo a través de dichos sitios o aplicaciones.

11.2 When accessing any third-party websites or applications, we recommend reading their privacy policies before using or accessing their services. We also advise caution when sharing any Personal Data with them.

12. Modificaciones de esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised version on our website.

12.2 When we make significant changes to this Policy, we will notify you through appropriate channels and post a notice on our website.

12.3 Unless otherwise expressly stated, any amendments take effect upon publication of the revised Policy.

13. Tus derechos

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of how your personal data is processed.

13.2 If you reside in the EEA, please refer to this page. These rights apply to the Personal Data you provide. To exercise your rights, send an email to the address below.

13.3 Right of Access You have the right to access your Personal Data that the Company holds about you. Upon request, the Company will provide one electronic copy of your Personal Data currently being processed. A reasonable fee may apply for any additional copies. Where requested, data will be made available in electronic format. The right of access must not infringe on the rights and freedoms of others. Where fulfilling a request would prejudice the rights or freedoms of another person, the Company may refuse or limit its response accordingly.

13.4 Right to Rectification The Company has the right to rectify inaccurate Personal Data. You may request the completion of any incomplete Personal Data concerning you, taking into account the purpose of the processing.

13.5 Derecho de Supresión Este derecho se aplica en los siguientes casos: (a) los Datos Personales ya no son necesarios para el fin para el que fueron recopilados o tratados; (b) usted retira su consentimiento y no existe base jurídica para el tratamiento; (c) usted se opone al tratamiento de sus Datos Personales basado en intereses legítimos perseguidos por Nosotros o por un tercero; (e) los Datos Personales se tratan de forma ilícita; o (f) los Datos Personales deben suprimirse para cumplir una obligación legal de la empresa. Este derecho no se aplica cuando el tratamiento sea necesario (a) para cumplir una obligación legal en virtud del Derecho de la Unión Europea o del Derecho de los Estados miembros; o (b) para formular, ejercer o defender derechos legales.

13.6 Restricciones del tratamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su tratamiento. En caso de que se aplique dicha restricción, sus Datos Personales solo podrán conservarse con su consentimiento, para el establecimiento, ejercicio o defensa de derechos legales, para la protección de los derechos de otra persona física, o cuando exista una razón de interés público significativo en el ámbito de la Unión Europea o de un Estado miembro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the personal data you have provided to the Company in a structured format. You may also request that your personal data be transferred directly to another controller where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not adversely affect the rights or freedoms of third parties.

13.8 Derecho de oposición Tiene derecho a oponerse en cualquier momento al tratamiento de los Datos Personales que le conciernan cuando dicho tratamiento se base en intereses legítimos perseguidos por la Empresa o por un tercero, incluida la elaboración de perfiles basada en esos intereses. Si la Empresa puede acreditar motivos legítimos imperiosos para el tratamiento, este podrá continuar únicamente si tales motivos prevalecen sobre sus derechos, libertades e intereses, o si el tratamiento es necesario para el ejercicio o la defensa de derechos legales. En relación con la mercadotecnia directa, tiene derecho a oponerse en cualquier momento al tratamiento de sus Datos Personales con dicha finalidad.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You have the right to lodge a complaint with your supervisory authority. A complaint may be submitted to a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union. European Union and Member State law may limit your rights regarding your Personal Data, as set out in this section 13.

We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months where necessary, depending on the nature and volume of requests received. We will notify you of any extension, and the reasons for it, within one month of receiving your request.

Siempre que no contravenga lo dispuesto en el artículo 13 de la ley, la información solicitada en ejercicio de sus derechos conforme a dicho artículo se facilitará de forma gratuita. Si la solicitud carece de justificación o resulta excesiva, en particular en caso de solicitudes repetidas, podremos cobrar una cantidad razonable para cubrir los gastos administrativos derivados de facilitar la información o ejecutar la acción solicitada. También podremos no actuar.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.